Frequently Asked Questions

What are the commission levels and how do I move up?
There are 3 commission levels to our program. Level 1: 10% of all sales contributed, Level 2: 12% and Level 3: 15%. Canada is Level 1: 8% of all sales contributed, Level 2: 10%, and Level 3: 12%. Level 1 is promoted to Level 2 after $5,000 in total sales generated, and again to Level 3 after $10,000 in total sales. You will not be required to re-qualify at any point once you have elevated beyond your starting Level.
What is the cookie duration?
Our cookie duration is set at 90 days, meaning if someone visits our site from your custom link but returns to purchase at a later date, the system will still recognize that visitor as attributed to you for 90 days after the initial visit. If multiple Creator links are clicked by the same potential customer, commissions are attributed to the first visit.
When can I expect to receive payment?
Payments will be made the first week of each month and will reflect all open, approved commissions. You must have a $100 commission balance to be eligible for payment.
Who should I contact if I have questions about Arbortech or the Creator Program?
Our team is here to help however we can. If you have any questions at all, you can reach us through the Contact Us form in your dashboard, or you can reach out to Troy directly at troy@arbortechusa.com and he will get you the answers you need!
Are there more product images and other resources if I need them?
Absolutely! We have provided a nuts and bolts product feed with the high level basics and 1 hero image, but if you would like any additional information or imagery, just contact Troy at troy@arbortechusa.com and let him know what you need.